At New Beacon Books, we take pride in delivering culturally rich literature to our global community of readers, educators, and literary enthusiasts. While we strive for your complete satisfaction with every purchase, we understand that sometimes returns or exchanges may be necessary.

Our Return Policy

You may return most items within 15 days of delivery for a full refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Original packaging should be included
  • Proof of purchase is required

Non-Returnable Items

Due to their personal nature, the following products cannot be returned:

  • Calendars, Diaries, and Notebooks (marked with personal entries)
  • Digital downloads (if accessed)
  • Personalized or signed copies

Return & Exchange Process

  1. Initiate Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Receive Authorization: Our Indianapolis-based customer service team will respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items with original packaging materials. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our fulfillment center at:
    New Beacon Books Returns
    2686 Clay Street
    Indianapolis, IN 46214
    United States

    We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Processing: Allow 3-5 business days for us to process your return once received.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping costs are non-refundable (except in cases of our error)
  • For exchanges, we’ll ship your replacement item once the return is processed (standard shipping rates apply)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear New Beacon Books Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:

Item(s) to Return: [Title(s) and ISBN if available]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify title)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For our global customers (excluding some Asian and remote areas):

  • International returns must be marked as “Returned Goods” with the RMA number clearly visible
  • Customs fees are non-refundable
  • We recommend using DHL or FedEx for international returns to ensure tracking

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost to you

For any questions about our returns policy, don’t hesitate to contact our customer service team who will be happy to assist you.

Thank you for being part of New Beacon Books’ mission to celebrate the global Black experience through literature since 1966.